Practice
Booking & Cancellation Policy
Booking
New patients book a consultation; existing patients may book treatments directly. Consultations may be booked online through Phorest or by request through this website. Consultation fees are redeemable against treatment within 30 days.
Deposits
A deposit is taken when you book a consultation — $100 for a physician consultation, $50 for a consultation with our skin & cosmetic nurse — and credited in full to your consultation fee. Appointments over 60 minutes carry a deposit, credited in full to your treatment.
Rescheduling and cancellation
Life happens — reschedule or cancel with at least 48 hours' notice and your fee or deposit carries over or is refunded in full. Inside 48 hours, deposits are forfeited, except where we're able to fill the appointment.
If we cancel or decline
If we decline to treat you, you are not charged for that treatment. If we must reschedule, your fee or deposit carries over untouched, and you're offered the first suitable appointment.
Late arrival
Arrive on time; consultations are unhurried by design and the next patient deserves the same. If you're running late, call us — we'll tell you honestly whether the appointment can still run properly.
Lumiere Cosmetic Medicine Pty Ltd · ABN 95 702 281 516 · Trading as Lumière Aesthetics · Shop 3/40 Marine Parade, Cottesloe WA 6011