Practice
Lumière Loyalty — Programme Terms
Terms apply from 1 October 2026
The programme
Lumière Loyalty is the loyalty programme of Lumiere Cosmetic Medicine Pty Ltd (ABN 95 702 281 516), trading as Lumière Aesthetics. Every patient of the practice is enrolled automatically when they first attend. There is no card, no application and no fee, and you may ask to leave the programme at any time.
Earning points
You earn one point for every $2 spent, including GST, on consultation fees and on skin, laser, regenerative, thread, body and minor-procedure treatments at the practice. Points are calculated on the amount actually paid after any voucher, gift card or credited deposit has been applied, and are recorded against your patient record in our booking system. Your balance is shown at reception whenever you ask.
What does not earn points
Injectable and other prescription treatments earn no points and cannot be paid for with loyalty vouchers. Australian regulation of prescription-only medicines does not permit inducements on those treatments — this is a regulatory requirement, not a policy choice. Gift card purchases and forfeited deposits do not earn points.
Vouchers
When your balance reaches 1,000 points, a $100 voucher is issued and 1,000 points are deducted. Vouchers may be redeemed against consultation fees and skin, laser, regenerative, thread, body and minor-procedure treatments. One voucher may be applied per visit. Vouchers cannot be exchanged for cash, cannot be applied to injectable or other prescription treatments, and cannot be used to pay a deposit. Vouchers are valid for twelve months from the date of issue.
Expiry
Points do not expire while you remain a patient of the practice. If twelve months pass without a visit, the balance is closed and any unused points lapse.
Personal to you
Points and vouchers are personal to the patient who earned them. They have no cash value and cannot be transferred, pooled, sold or gifted.
Changes and closure
The practice may amend these terms or close the programme with at least 30 days' notice, published on this page and sent by email to patients holding a points balance. Points already earned are honoured under the terms that applied when they were earned, and any voucher already issued remains redeemable until its expiry.
Questions and disputes
Questions about your balance, and any dispute about points or vouchers, are handled by the Business Manager, Tabby Azariah — ask at reception or email info@lumiereaesthetics.com.au. Our complaints process applies if a matter is not resolved to your satisfaction.
Lumiere Cosmetic Medicine Pty Ltd · ABN 95 702 281 516 · Trading as Lumière Aesthetics · Shop 3/40 Marine Parade, Cottesloe WA 6011